A business model for improved FS emptying and transport in informal settlements (Uganda)

Emptying and transport of faecal sludge (FS) in Kampala city is dominated by an informal and unregulated private sector. High emptying and transport fees charged by this sector has hindered effective service provision, a challenge that is more pronounced in the low-income informal settlements where such fees are unaffordable. The goal of this study was to assess and recommend a sustainable business model for improved FS emptying and transport in informal settlements in Kampala City. Primary data was collected through in-depth interviews, focus group discussions, key informant interviews and field observations. A total of eight (8) business models were assessed against a set service and weighting/ scoring criteria in an evaluation framework. The business model scorecard revealed that scheduled desludging, mobile transfer stations, and call centre models have high potential for service improvement in informal settlements. It was, therefore, concluded that there is no one-size-fits-all business model and thus, this study recommended an integrated and phased approach in implementation of the proposed business models within the short-term. In the medium to long term, other business models may have to be considered as and when necessary.